Refund Policy
1. Payment Processing (Merchant of Record)
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle handles payments and tax compliance. However, all inquiries regarding subscriptions, cancellations, and refund requests are handled directly by the Figet.ai team as described below.
2. Free Trial & Evaluation
We offer a 7-day free trial for Figet.ai so you can thoroughly test our tool and ensure it meets your needs before deciding on a paid subscription. You will not be charged any fees during this trial period.
3. Subscription Cancellations
You can cancel your subscription at any time directly in your account settings. The cancellation will take effect at the end of your current billing period, retaining full access until then. Following this period, your subscription will not renew.
4. Subscription Payments
Since we provide a free trial to evaluate the application, all processed Figet.ai subscription payments (monthly and annual) are considered final. We do not provide refunds for partially used months, downgrades, or unused time upon early account deletion.
5. Statutory Consumer Rights (Global Terms)
If purchasing Figet.ai as a consumer where local law (such as in the European Union or United Kingdom) normally provides a 14-day statutory right of withdrawal, you acknowledge and agree that by purchasing and gaining immediate access to our digital service, you expressly request immediate performance and waive your statutory withdrawal and refund rights.
6. Exceptional Circumstances & Technical Issues
We understand extraordinary circumstances may occur and will review requests on an individual basis in the following cases:
- Billing Errors: If you believe a charge was made in error (e.g. duplicate billing), please contact us within 7 days of the transaction.
- Major Technical Outages: If Figet.ai experiences a critical technical outage on our end preventing core application usage for more than 24 consecutive hours, you may request compensation.
We will review each situation and provide an appropriate resolution, typically via account credits for future billing cycles or proportional refunds. Contact us at info@floxee.io.
7. Terms of Service
This Refund Policy supplements our Terms of Service. For complete information regarding your rights, obligations, and rules governing the use of Figet.ai, please consult our full Terms of Service.